My complaint about the new deal is that the company running it (TNG), employs staff of such a low skill level that all they are able to do is access the local jobcentre website and do nothing useful. No re-training or skills upgrade is offered, no basic computer or IT literacy is present in the group and they fake the paperwork, taking signatures for things they have not done and which they are legally and contractually obliged to carry out
For the full complaint please see... http://flexible-new-deal.co.uk/2009/11/26/another-tng-flexible-new-deal-complaint/
A brief explanation what the complaint is about:
* Faking paperwork – forcing participants to sign to say TNG have done stuff they haven’t.
* Lack of equipment – didn’t have a cd/dvd drive to obtain someones CV from CD ROM.
* No contact details – Jobcentre Plus not giving address or phone number of the provider.
* Told by phone to attend interview – didn’t give any details about it and said particulars are in the post. No letter arrived.
* Poorly trained staff – very basic computer skills of how to use mouse and open the jobcentre website.
* Four and a half hour induction course – mostly paperwork related i.e. questionnaires